Privacy Policy

This Privacy Policy explains how Aspira Technologies, operating under the brand name GeniusWP (“GeniusWP”, “we”, “us” or “our”), collects, uses, shares, stores and protects personal data when you visit https://geniuswp.com, create an account, purchase or download a product, request support, subscribe to communications or otherwise use our website and services (collectively, the “Services”).

Aspira Technologies is responsible for the personal data for which it determines the purposes and means of processing and may be referred to as the “Data Fiduciary”, “controller” or similar term under applicable data-protection law.

Please read this Privacy Policy carefully. Where consent is required, we will request it through an appropriate notice or affirmative action. You may choose not to provide optional personal data; however, certain information is necessary to create an account, process an order, deliver a digital product, provide a licence or activation service, or respond to a support request.

1. Who We Are

Website and brand: GeniusWP — https://geniuswp.com
Operating business: Aspira Technologies
Business address: 438, Om Nagar, Nagpur – 440002
Privacy and grievance email: privacy@geniuswp.com

GeniusWP provides licensed digital products and related services, including WordPress themes, WordPress plugins, software, subscriptions and technical support. This Privacy Policy applies only to personal data processed by Aspira Technologies through GeniusWP. A third-party product publisher, payment provider or linked website may process data under its own privacy policy.

2. Personal Data We Collect

We collect only the personal data reasonably necessary for the purposes described in this Policy. Depending on how you use the Services, we may collect the following categories.

2.1 Account and contact data

• Name, email address and telephone number;

• Account username, encrypted password and account preferences;

• Billing address, country, state, postal code and tax-related details where required;

• Company or business name, if you provide it; and

• Information used to verify or recover your account.

2.2 Order, licence and transaction data

• Products or services purchased, downloaded or requested;

• Order number, invoice details, purchase date, amount, currency, discounts and applicable taxes;

• Payment status, selected payment method type, payment-gateway reference number and refund, dispute or chargeback information;

• Licence-key delivery, activation status, download history and subscription or renewal status; and

• Website or domain information where it is reasonably required to activate, validate, troubleshoot or support a licensed product.

2.3 Payment data

Payments may be processed through Cashfree Payments or Stripe, together with their banking, card-network, UPI and other financial partners. During checkout, these providers may collect or receive information such as your name, email address, phone number, billing address, payment method details, order amount, currency, device information and transaction-security data.

GeniusWP generally receives limited payment information, such as payment confirmation, transaction status, payment method type, gateway transaction or reference ID, amount, fraud or risk indicators, and refund or dispute details.

We do not intentionally collect or store your complete card number, CVV, UPI PIN, net-banking password or other payment authentication credentials on GeniusWP systems. These credentials are entered into and processed through the relevant payment provider or financial institution. Please never send passwords, CVV, UPI PINs or complete card details to us by email, chat or a support ticket.

Payment providers process personal data under their own terms and privacy policies:

• Cashfree Privacy Policy: https://www.cashfree.com/privacypolicy/

• Stripe Privacy Policy: https://stripe.com/privacy

2.4 Technical and usage data

• IP address, browser type and version, device type, operating system and language;

• Approximate location derived from IP address;

• Pages viewed, links clicked, referring page, access time, session duration and navigation activity;

• Cookie identifiers, security logs and similar technical information; and

• Error, diagnostic, performance and fraud-prevention data.

2.5 Communications and support data

• Support requests, emails, chat messages and other communications with us;

• Product reviews, feedback, survey responses and preferences;

• Attachments or screenshots you voluntarily send for troubleshooting; and

• Marketing preferences and records of consent or opt-out requests.

Please remove passwords, private licence keys not requested by our support team, payment credentials and unrelated personal information from screenshots or files before sending them to us.

2.6 Information from third parties

We may receive personal data from payment providers, fraud-prevention services, email-delivery providers, analytics providers, product publishers or service partners when necessary to process transactions, deliver the Services, provide support, prevent misuse or comply with law.

3. How We Use Personal Data

We may use personal data to:

• Create, secure and manage user accounts;

• Process orders and deliver downloads, licence keys, subscriptions or other digital services;

• Activate, validate, renew, suspend or troubleshoot licensed products where applicable;

• Send order confirmations, invoices, payment-status notices, licence information, service messages and security alerts;

• Provide customer support and respond to questions, complaints, refund requests, disputes or chargebacks;

• Maintain transaction, tax, accounting and legal records;

• Detect, investigate and prevent fraud, unauthorised access, account abuse, licence misuse, malicious activity and other security incidents;

• Improve website performance, reliability, navigation, product selection and user experience;

• Understand aggregate website usage and diagnose technical issues;

• Personalise content or remember preferences where permitted;

• Send product updates, offers or marketing communications when you have consented or when otherwise permitted by applicable law;

• Enforce our Terms and Conditions and protect our users, business, rights and property; and

• Comply with applicable laws, regulations, court orders and lawful requests from public authorities.

We do not use personal data for a new purpose that is incompatible with the purpose for which it was collected unless permitted by law or after providing an appropriate notice and obtaining consent where required.

4. Grounds for Processing

We process personal data only for a lawful purpose. Depending on the applicable law and circumstances, processing may be based on:

• Your consent;

• Personal data voluntarily provided by you for a specified purpose, such as placing an order or requesting support;

• The steps necessary to enter into or perform a contract with you;

• Compliance with legal, tax, accounting, regulatory or payment obligations;

• Protection of users, systems and transactions against fraud and security threats;

• Our legitimate interests in operating, securing and improving the Services, where recognised by applicable law and not overridden by your rights; or

• Another ground authorised by applicable law.

Where processing relies on consent, you may withdraw that consent through the method provided at collection or by contacting us. Withdrawal does not affect processing already carried out lawfully, and it may prevent us from providing a feature that requires the relevant data.

5. Payment Processing

When you select Cashfree Payments or Stripe at checkout, relevant transaction and personal data is transmitted to the selected provider and its financial partners to authenticate the payment, prevent fraud, complete settlement, handle refunds or disputes and comply with payment laws.

Depending on the transaction, the provider may share information with banks, card networks, UPI participants, payment-method providers, identity or fraud-prevention services and regulatory authorities. GeniusWP does not control the provider’s independent processing of personal data. We encourage you to review the privacy policy shown by the selected payment provider before completing payment.

We may retain the order amount, currency, status, gateway reference, selected payment method type, limited fraud-prevention information, invoice information, refund details and related correspondence. We do not intentionally retain complete payment authentication credentials.

6. Cookies and Similar Technologies

GeniusWP may use cookies, local storage, pixels and similar technologies. These may include:

Essential cookies

Required for account login, shopping cart, checkout, security, fraud prevention, load balancing and other core website functions. Disabling these cookies may prevent the website from working correctly.

Preference and functional cookies

Used to remember choices such as language, region, login state or interface preferences.

Analytics cookies

Used, if enabled, to understand website traffic, page performance and how visitors use the Services. We aim to use this information in aggregate where reasonably possible.

Advertising or marketing cookies

Used only if such tools are enabled and where the required consent or other lawful permission has been obtained.

Where required by law, non-essential cookies will remain disabled until you make a choice through our cookie-consent tool. You can update your choice through the cookie-preference control, if available, or adjust browser settings. Blocking some cookies may affect website features.

7. How We Share Personal Data

We may share only the personal data reasonably necessary with:

• Payment and financial partners, including Cashfree Payments, Stripe, banks, card networks, UPI participants and fraud-prevention providers;

• Hosting and infrastructure providers, including cloud hosting, content-delivery, database, backup, security and monitoring services;

• Communication providers, including transactional-email, newsletter and customer-support platforms;

• Analytics and performance providers, if enabled and subject to applicable consent requirements;

• Product publishers and technical partners, only where necessary for authorised licence activation, delivery, verification or support;

• Professional advisers, such as accountants, auditors, lawyers and insurers, subject to confidentiality obligations;

• Government, regulatory, judicial or law-enforcement authorities, when disclosure is required or permitted by applicable law or necessary to protect legal rights; and

• A successor or transaction participant in connection with a genuine merger, restructuring, financing, sale or transfer of all or part of the business, subject to appropriate confidentiality and legal safeguards.

Service providers are authorised to process personal data only for the services they provide to us or as otherwise permitted by law. We do not sell or rent personal data in exchange for money.

8. International Data Processing

Some payment, hosting, security, communication, analytics or support providers may process personal data in India or other countries. Those countries may have data-protection laws different from the laws where you live.

Where personal data is processed outside the relevant jurisdiction, we will take reasonable steps to use lawful transfer mechanisms, contractual protections and other safeguards required by applicable law. Transfers from India will remain subject to any restrictions or requirements notified under Indian law.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, payment, security, fraud-prevention and dispute-resolution obligations.

Retention periods depend on the type of data and may include:

• Account data for the duration of the account and a reasonable period after closure;

• Order, invoice, payment-reference, refund and tax records for the period required by applicable tax, accounting and payment laws;

• Licence, activation and support records for as long as needed to provide and verify the purchased service, resolve disputes and prevent misuse;

• Consent, preference and unsubscribe records for as long as required to demonstrate and respect your choices; and

• Technical and security logs for a limited operational period unless a longer period is necessary to investigate an incident, prevent fraud or comply with law.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely isolate it. Backup copies may remain for a limited period until they are overwritten or securely deleted through normal backup cycles.

10. Data Security

We use reasonable technical and organisational safeguards designed to protect personal data. Depending on the nature of the data and service, these may include encrypted connections, access controls, password hashing, account-security measures, software updates, backups, monitoring and the use of reputable payment and infrastructure providers.

No website, electronic transmission or storage system is completely secure. We cannot guarantee absolute security. You are responsible for using a strong, unique password, keeping account and licence information confidential, signing out on shared devices and promptly notifying us of suspected unauthorised access.

If a personal-data breach occurs, we will investigate and take appropriate corrective steps and will notify affected individuals and competent authorities where required by applicable law.

11. Your Rights and Choices

Subject to applicable law, identity verification and lawful exceptions, you may have the right to:

• Obtain information about the personal data we process and how it is used;

• Request access to, or a summary of, your personal data;

• Correct inaccurate or misleading data;

• Complete incomplete data and update outdated data;

• Request erasure of personal data that is no longer required, subject to legal-retention obligations;

• Withdraw consent where consent is the basis of processing;

• Opt out of marketing communications;

• Raise a grievance and receive an appropriate response;

• Nominate another individual to exercise rights on your behalf in circumstances recognised by applicable law; and

• Exercise additional rights, such as restriction, objection or data portability, where provided by the law applicable to you.

You can update certain information through your account or submit a request to support@geniuswp.com. Please include your name, registered email address, the right you wish to exercise and enough information to identify the relevant account or order. For your security, we may request reasonable identity verification.

Rights are not absolute. We may retain or continue processing information where required for tax, accounting, fraud prevention, dispute resolution, legal claims or another lawful purpose. We will respond within the period required by applicable law.

Marketing choices

You may unsubscribe from promotional emails through the unsubscribe link in the message or by contacting us. You may still receive essential account, order, licence, payment, security and service communications.

12. Children’s Privacy

GeniusWP is intended for persons who are legally capable of entering into a purchase contract. Our Services are not directed to children under 18 years of age, and we do not knowingly collect personal data from a child without the verifiable consent of a parent or lawful guardian where required.

If you believe that a child has provided personal data to us without the required consent, contact support@geniuswp.com. After appropriate verification, we will take reasonable steps to delete the information unless retention is required by law.

13. Third-Party Products and Links

The Services may contain links to product publishers, payment providers, social platforms or other third-party websites. We do not control the privacy, security or content practices of third parties. Their processing is governed by their own privacy policies and terms. Please review those policies before providing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our Services, providers or legal obligations change. The revised version will be posted on this page with a new “Last Updated” date. Where a change materially affects your rights or how we use personal data, we will provide an additional notice or request consent when required by law.

15. Contact and Grievance Redressal

For privacy questions, requests or complaints, contact:

Business: Aspira Technologies, operator of the GeniusWP brand
Email: support@geniuswp.com
Postal address: 438, Om Nagar , Nagpur – 440002
Website: https://geniuswp.com

Please include your registered email address, relevant order number (if applicable), a clear description of the request or complaint and any information reasonably needed to verify your identity. Do not include your password, complete card number, CVV, UPI PIN or net-banking credentials.

We will acknowledge and address grievances within the period prescribed by applicable law. If you are not satisfied with our response, you may use any escalation or complaint mechanism available to you under applicable data-protection law.