Refund and Cancellation Policy

GeniusWP is a brand operated by Aspira Technologies. We sell licensed digital WordPress products, including themes, plugins, extensions, and related license keys (collectively, the “Products”) through GeniusWP.com (the “Website”).

Because our Products are delivered digitally and may include downloadable files, license keys, activation details, or account access, they cannot be returned in the same way as physical goods. This Refund and Cancellation Policy explains when a refund may be approved, when a purchase is not eligible for a refund, and how to submit a request.

By placing an order on the Website, you acknowledge that you have reviewed the relevant product description, pricing, compatibility information, and this Policy before completing your purchase. Nothing in this Policy limits any right or remedy that cannot lawfully be excluded under applicable consumer-protection law.

1. Scope of This Policy

This Policy applies only to Products purchased directly from GeniusWP.com. Purchases made through another website, marketplace, reseller, developer, or third party are governed by that seller’s refund policy and must be taken up with that seller.

2. Digital Delivery

After a successful payment, the applicable download link, license key, activation information, or order-access details will normally be made available on the order-confirmation page, in the customer account, or through the email address provided at checkout.

Customers are responsible for entering a correct and accessible email address and for checking their spam or junk folder. If payment has been completed but the Product or license details have not been received, please contact us before placing another order.

3. Refund Request Period

Unless a longer period is required by applicable law, a refund request must be submitted within 7 calendar days from the date of purchase. A request made after this period may be considered only where required by law or where Aspira Technologies determines that exceptional circumstances justify review.

Submitting a request does not automatically guarantee a refund. Each request is reviewed against the eligibility conditions below.

4. When a Refund May Be Approved

A full or partial refund may be approved in the following circumstances:

4.1 Duplicate Payment

You were charged more than once for the same order or accidentally completed an identical purchase more than once. After verification, the duplicate amount will be refunded.

4.2 Payment Completed but Product Not Delivered

Your payment was successful, but we did not provide the purchased Product, download access, or license key within a reasonable period after you reported the issue and gave us an opportunity to correct it.

4.3 Invalid or Non-Working License Key

The supplied license key is invalid, already used in a manner not disclosed on the product page, or cannot be activated for the supported use stated at the time of purchase, and our support team is unable to provide a working replacement or resolve the issue.

4.4 Product Materially Not as Described

The Product materially differs from the description or compatibility information displayed on the Website at the time of purchase, and we cannot provide a reasonable correction, replacement, or solution.

4.5 Verified Technical Defect

The Product has a reproducible technical defect that prevents its primary advertised function from working in a supported environment, and the issue remains unresolved after you provide the information reasonably required for troubleshooting and allow our support team a fair opportunity to assist.

4.6 Unauthorized or Fraudulent Transaction

You report that a transaction was not authorized by you. We may request reasonable verification and may work with Cashfree, Stripe, the issuing bank, or other relevant payment partners to investigate the transaction. This does not restrict any rights available through your bank or applicable law.

5. Non-Refundable Circumstances

Except where required by applicable law, a refund will normally not be provided in the following circumstances:

• You changed your mind after the Product, download link, license key, or activation details were delivered or made accessible.

• You purchased the wrong Product, edition, plan, or license after the correct information was displayed on the Website.

• You did not review the product description, system requirements, WordPress or PHP version requirements, supported integrations, license limitations, or other compatibility information before purchasing.

• The issue is caused by your hosting environment, server configuration, internet connection, device, browser, WordPress setup, third-party theme or plugin, custom code, malware, or any software or service not supplied by us.

• You modified the Product or its files, used unsupported customizations, or failed to follow the provided installation or activation instructions.

• The Product works as described, but you no longer need it, found an alternative, expected a feature that was not advertised, or do not have the technical knowledge to use it.

• You refuse to provide reasonable diagnostic information or do not allow our support team a fair opportunity to investigate and resolve the reported issue.

• Your license or access was suspended or terminated because of misuse, unauthorized sharing, resale, fraud, chargeback abuse, violation of license restrictions, or breach of our Terms and Conditions.

• A promotional offer, coupon, price reduction, or later price change occurred after your purchase. An eligible refund for a discounted order will not exceed the amount actually paid.

• The request concerns a service already fully performed with your consent, except where the service was materially deficient or applicable law provides otherwise.

6. Compatibility and Third-Party Changes

WordPress, hosting platforms, browsers, payment systems, original product developers, and third-party themes or plugins may change over time. We do not guarantee compatibility with every possible combination of third-party software, server configuration, or custom code unless that compatibility is expressly stated on the relevant product page.

A future update or change made by WordPress, a product developer, a hosting provider, or another third party does not by itself make an earlier purchase refundable. However, if we made a specific compatibility promise at the time of purchase and the Product did not meet that promise when delivered, you may submit a request under Section 4.

7. Cancellation of Orders

An order may be cancelled before the digital Product, download access, license key, or activation details are delivered or made available. Because digital delivery may occur immediately after payment, cancellation may no longer be possible once access or license details have been issued.

If an order remains unpaid, failed, or pending, no cancellation request is normally necessary. If money was debited for a failed transaction, please contact us with the payment reference so we can verify whether the payment is pending, automatically reversed, or eligible for a refund.

8. How to Request a Refund

Submit your request through our Contact Us page or email [insert support email address] within the applicable request period. Please include:

• Your full name;

• Order number;

• Email address used for the purchase;

• Product name;

• Payment date and transaction or payment reference, if available;

• A clear explanation of the issue; and

• Relevant screenshots, error messages, system information, or other evidence needed to reproduce the problem.

For security, never send us your card number, CVV, UPI PIN, internet-banking password, one-time password, or other payment credentials.

Incomplete requests may take longer to review. We may ask for additional information reasonably necessary to verify the purchase, prevent fraud, or troubleshoot the issue.

9. Review and Resolution

We aim to acknowledge a complete refund request within 2 business days and ordinarily communicate our decision or next troubleshooting step within 5 business days. Complex technical, fraud, banking, or third-party investigations may require additional time.

Where appropriate, we may first offer technical assistance, a corrected download, a replacement license key, or another reasonable remedy. If the issue cannot be resolved and the request meets this Policy, we will approve a full or partial refund, as appropriate to the affected part of the order and applicable law.

10. Refund Method and Processing Time

Approved refunds will normally be sent to the original payment method used for the purchase. We cannot ordinarily send the refund to a different card, bank account, UPI ID, wallet, or person.

Once approved, we will generally initiate the refund within 5 business days. After initiation, the time required for the credit to appear depends on the payment method, Cashfree or Stripe, the banking network, and the customer’s bank or card issuer. Most refunds are reflected within 5 to 10 business days, although some payment methods, failed refunds, banking reviews, weekends, or public holidays may take longer.

If an approved refund is not visible after the stated processing period, contact us with your order number. Where available, we may provide an ARN, RRN, STAN, refund ID, or similar reference that your bank can use to trace the refund.

11. Amount of Refund

An approved refund will not exceed the amount actually paid for the affected Product. If only part of an order is affected, a proportionate partial refund may be issued where appropriate. Any bank-imposed foreign-exchange difference, conversion fee, or other third-party charge outside our control may not be recoverable from us, except where applicable law requires otherwise.

Taxes and invoices will be adjusted in accordance with applicable tax law and accounting requirements.

12. Effect of a Refund

When a refund is issued, the related license and right to use the refunded Product end immediately. You must stop using the Product, deactivate and remove it from your websites or systems, delete downloaded copies and license details, and refrain from accessing updates or support for that Product.

We may deactivate or revoke the refunded license key and associated access. Continued use, distribution, resale, or sharing after a refund may violate our Terms and Conditions and applicable intellectual-property rights.

13. Chargebacks and Payment Disputes

We encourage you to contact us first so that we can investigate and resolve the issue promptly. Filing a chargeback does not create an additional entitlement to a refund and may delay resolution while the payment provider or bank investigates.

We may provide the payment provider or bank with relevant records, including order details, proof of digital delivery, license activation records, acceptance of policies, support communications, and refund history, to respond to a dispute or prevent fraud. Nothing in this section prevents you from exercising any right available under applicable law.

14. Abuse of the Refund Process

We may reject a request where there is credible evidence of fraud, repeated refund abuse, unauthorized sharing or resale, manipulation of technical evidence, or an attempt to retain and use a Product after receiving a refund. We may also restrict future purchases where reasonably necessary to protect our Website, licensors, customers, or payment systems, subject to applicable law.

15. Changes to This Policy

We may update this Policy to reflect changes in our Products, business practices, payment-provider requirements, or applicable law. The revised version will be posted on this page with an updated “Last Updated” date. The Policy in effect on the purchase date will generally apply to that order, unless a later change is required by law or is more favorable to the customer.

16. Contact Us

For refund, cancellation, or payment-related questions, contact:

GeniusWP
A brand operated by Aspira Technologies
438, Om Nagar
Nagpur, Maharashtra 440009
India
Email: support@geniuswp.com
Phone: +91 9518978581

Please include your order number in all refund-related communications.